Sales Administrator
We are looking for a highly organised and proactive Sales Administrator to support our Regional Sales team. This role is central to delivering a seamless sales journey, providing comprehensive administrative support across new and pre-owned properties.
You will work closely with the Regional Sales Manager, Sales Consultants, and wider teams to ensure all sales processes run efficiently, accurately, and in line with compliance requirements - while delivering an exceptional experience for our customers.
Key Responsibilities
Sales Administration
Support the delivery of regional sales strategies through high-quality administration
Coordinate marketing information for vacant properties, ensuring all materials are accurate and up to date
Manage and distribute sales enquiries to relevant colleagues
Prepare and send compliant brochure packs to prospective customers
Maintain accurate and up-to-date data on CRM systems, including property details, pricing, and key documentation
Produce property listings, key facts, and marketing materials (including liaising for EPCs, photography, and floorplans)
Ensure all property information is current across websites, portals, and marketing channels
Manage sales documentation including valuation letters, instructions to market, AML checks, offer letters, and memorandums of sale
Support buy-back processes and liaise with solicitors where required
Update internal systems following property completions
Assist with open day preparation and marketing activities
Act as a key point of contact for sales enquiries when Sales Consultants are unavailable
Provide administrative support to external estate agents
Team & Collaboration
Work collaboratively across teams to improve processes and enhance customer experience
Build strong relationships internally and externally, acting as a customer champion
Maintain knowledge of company policies, procedures, and relevant regulations
Contribute to a positive, inclusive, and high-performing team environment
About You
Strong administrative and organisational skills with excellent attention to detail
Confident using Microsoft Office and CRM systems
Excellent written and verbal communication skills
Proactive, self-motivated, and able to manage multiple priorities effectively
Strong interpersonal skills with the ability to work with diverse stakeholders
A collaborative team player with a customer-focused mindset
Empathetic and understanding, particularly towards later-life customers
Experience
Previous experience in an administrative role is essential
Experience within property, real estate, or retirement living sectors is highly desirable
Our Values
We live by our values every day:
Age Well – Supporting people to live well at every stage of life
Community – Building strong, connected communities
Keep Improving – Always striving to do better
Invest Wisely – Making thoughtful, responsible decisions
Planet Positive – Acting with sustainability in mind
One Team – Working together to achieve more
Why Join Us?
A supportive and collaborative working environment
Opportunity to be part of a growing and purpose-driven organisation
Hybrid working model (4 days office, 1 day from home)
Competitive salary and benefits package
You will work closely with the Regional Sales Manager, Sales Consultants, and wider teams to ensure all sales processes run efficiently, accurately, and in line with compliance requirements - while delivering an exceptional experience for our customers.
Key Responsibilities
Sales Administration
Support the delivery of regional sales strategies through high-quality administration
Coordinate marketing information for vacant properties, ensuring all materials are accurate and up to date
Manage and distribute sales enquiries to relevant colleagues
Prepare and send compliant brochure packs to prospective customers
Maintain accurate and up-to-date data on CRM systems, including property details, pricing, and key documentation
Produce property listings, key facts, and marketing materials (including liaising for EPCs, photography, and floorplans)
Ensure all property information is current across websites, portals, and marketing channels
Manage sales documentation including valuation letters, instructions to market, AML checks, offer letters, and memorandums of sale
Support buy-back processes and liaise with solicitors where required
Update internal systems following property completions
Assist with open day preparation and marketing activities
Act as a key point of contact for sales enquiries when Sales Consultants are unavailable
Provide administrative support to external estate agents
Team & Collaboration
Work collaboratively across teams to improve processes and enhance customer experience
Build strong relationships internally and externally, acting as a customer champion
Maintain knowledge of company policies, procedures, and relevant regulations
Contribute to a positive, inclusive, and high-performing team environment
About You
Strong administrative and organisational skills with excellent attention to detail
Confident using Microsoft Office and CRM systems
Excellent written and verbal communication skills
Proactive, self-motivated, and able to manage multiple priorities effectively
Strong interpersonal skills with the ability to work with diverse stakeholders
A collaborative team player with a customer-focused mindset
Empathetic and understanding, particularly towards later-life customers
Experience
Previous experience in an administrative role is essential
Experience within property, real estate, or retirement living sectors is highly desirable
Our Values
We live by our values every day:
Age Well – Supporting people to live well at every stage of life
Community – Building strong, connected communities
Keep Improving – Always striving to do better
Invest Wisely – Making thoughtful, responsible decisions
Planet Positive – Acting with sustainability in mind
One Team – Working together to achieve more
Why Join Us?
A supportive and collaborative working environment
Opportunity to be part of a growing and purpose-driven organisation
Hybrid working model (4 days office, 1 day from home)
Competitive salary and benefits package
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